Creating a Healthy Work Environment

Your practice cannot operate or reach its full potential without a dynamic, productive team. This was the theme of Cathy Jameson’s recently conducted AADOM webinar.

Cathy Jameson is also the featured speaker at AADOM’s 14th Annual Dental Management Conference on July 19-21 in San Antonio, Tx. Cathy is the founder of Jameson Management and has been named one of the Top 25 Women in Dentistry as well as being the recipient of the second Lifetime Achievement Award from the American Association of Dental Office Managers in 2014. Cathy also speaks on behalf of Henry Schein Dental.

In her webinar exclusive to AADOM members, Cathy emphasized that the success of your practice is in direct proportion to the success of your systems. Some of these systems include leadership, teamwork, strategic planning, insurance management and effective communication, to name just a few.

This webinar allows each AADOM member to take a deep look at their role in the practice as well as examining the business and where it is going.

“A great team is a group of leaders working cohesively toward a common set of goals,” Cathy Jameson said.

Cathy asked each person to remember that leadership begins with each person. You can lead yourself, your team and your patients. This leads to a healthy work environment.

Another topic highlighted are the five benefits of engagement. In her presentation, she emphasized that engagement leads to the following results:

  1. To the patient/client, the team member is the practice
  2. Increased productivity
  3. Less turnover and less related costs
  4. Better service supports higher fees
  5. Digitally savvy consumers can choose where they spend their money, and it might as well be with you.


Cathy also highlighted that high performance and accountability go hand in hand. Execution fails when accountability is missing.

Each participant was asked to reflect on how to create an appreciative environment at their practice. Cathy reminds all of the Hippocratic Oath: “Above all else do no harm.” She also informed that all should recognize and acknowledge work well done and give feedback. Above all, each practice needs to make this a priority.