Knowledge Center - Forward by Henry Schein®
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Knowledge Center

As a dental professional, you’re already focused on delivering an excellent patient-centric experience within the walls of your office. But a lot happens online before your patients ever set foot in your practice—or even make the decision to do so....

Whether your practice is large-scale or small, your brand is everything. The design of your brand needs to be polished and consistent across all marketing channels. If your brand’s design is old and outdated, your practice may fail to make a lasting impression on potential...

There are many pathways to realize growth within a dental practice, and for each pathway there are many voices offering their counsel on “the best way to…” While many of these ideas and pathways are completely valid and can have a positive impact on the...

As business owners, growth isn’t optional. Whether it be how to grow your team, grow your new patient numbers or grow your bottom line, you are consistently seeking resources that can assist you in your growth mode. An investment in equipment and technology is a...

OSHA’s primary concern is the safety of your dental team members, which would include all assistants, hygienists, doctors, and business office staff. Compliance with OSHA regulations makes the workplace safer for everyone, and this should be emphasized when you discuss the need for yearly OSHA...

Almost every day new HIPAA breaches are reported to the Office for Civil Rights (OCR). Whether it’s hacking, phishing, ransomware or good old-fashioned theft, breaches can happen to any office – any day of the week. So, what can you do to help protect your...

One of the most obvious signs of a successful dental practice is a full schedule of patient appointments. That said, the more appointments you have, the harder it can become to run through the day smoothly and in a timely manner, particularly if your practice...

One of the most obvious signs of a successful dental practice is a full schedule of patient appointments. That said, the more appointments you have, the harder it can become to run through the day smoothly and in a timely manner, particularly if your practice...

One of the most obvious signs of a successful dental practice is a full schedule of patient appointments. That said, the more appointments you have, the harder it can become to run through the day smoothly and in a timely manner, particularly if your practice...

One of the most obvious signs of a successful dental practice is a full schedule of patient appointments. That said, the more appointments you have, the harder it can become to run through the day smoothly and in a timely manner, particularly if your practice...

Being a dentist in the twenty-first century means you are operating your business in a high-tech world, and dealing with digital natives. This makes it both a challenge and an opportunity to connect and engage with your patient base....

The challenge for a dental practice today is the modern patient.  Today’s patients expect to interact with their dental practice in a number of ways. Patients are well-informed and communications savvy, so your practice must offer prospective and current patients a seamless experience across all...

Instrument processing in the dental office requires considerable attention to detail. Every week, the Compliance Training Partners Technical Services Department receives hundreds of calls from dental offices around the country; many regarding concerns about instrument processing. Too many times the call goes as follows: “Someone...

See images from multiple vendors within the Patient Chart What practice isn’t looking for new methods to improve reimbursements, increase staff and workflow efficiency, and improve the customer experience? Few might have thought it possible to do all three at the same time; however,  the new...

As our world and our profession provide more and more resources and training tools in the digital space, many times doctors will ask, what’s the benefit of in-office training anyway? While it’s incredible to be able to access teaching and training via online classes, journal...

Are you responsible for sourcing, hiring, and on-boarding people for your dental business? Finding and integrating quality people that will not only show up but show up and perform is a daunting task. With unemployment sitting at 3.9% (Bureau of Labor Statistics), it’s not going...

To provide care for your patients, as well as run a successful business you need to attract and keep quality team members. Your team needs to function in a choreographed manner in order to achieve practice success. Do you want enthusiastic, self-motivated, and satisfied team...

Do you have so many patients that you are booked out for an unreasonable amount of time? As the senior dentist or practice owner, you may want to consider hiring an associate dentist to help address the problem and alleviate your stress. Hiring an additional...

The challenge for a dental practice today is the modern patient. Recent changes in technology and the dental market are altering the way small practices attract and keep new patients. Today, you need to start marketing your practice or enhance your practice’s marketing plan to...

In the pursuit to build your dream practice, you have most likely thought about how big you would like the space to be, how many operatories you’ll have, or the colors you’ll use. You may have even come up with a name or a logo....

They say hindsight is 20/20. While this adage rings true for many life lessons, having good foresight when reviewing the terms of your lease, which is a binding contract, goes a long way to mitigate potential risks and headaches that may arise after you sign....

“Teddy has met his activity goal for the day” flashes across my iPhone. Good, I think to myself. The dog walker is working out well. I open the app to see the route they took before dismissing the notification and turning back to my laptop....

“I would like to cancel my appointment,“ the dreaded phone call at every dental practice. It’s made even worse if followed by the next phrase, “it’s just a cleaning.” Although frustrating to dental professionals, this phrase should cause us to pause and think about this common...

Recently released as part of Dentrix G7, Dentrix Smart Image expands a practice’s ability to provide quality care through enhanced clinical and financial workflows. Smart Image provides two-way connections between Dentrix and imaging software in ways that can help improve staff productivity, expand clinical efficiencies...

The end of the year is a great time to sit back on reflect on what was achieved in your practice, as well as to look toward the future and set new goals for the upcoming year. Ask yourself how did you fare against your...

Your Dentrix practice management system gives you access to a wealth of actionable data that can help your practice grow and thrive. However, the first step to turning that information into power is knowing which numbers matter. Here’s a look at the top five Key...

There’s a long-running daytime show that my grandmother used to watch that started every episode with the statement “like sands through the hourglass, so are the days of our lives.” I find that statement carries more weight now than it ever did in my...

The year is almost over. Are you successfully achieving your goals?  Have you been working through areas of concerns? Have you been trending in an upward direction?...

Email marketing is one of the most effective methods to reach and engage with your patients. Pew Research data shows that 92% of adults in the United States use email, with 61% of them using it on an average day....

The 2018 Tax Reform Bill made sweeping changes to the tax rules, and changed traditional thinking when it comes to entity selection. Before 2018, many dentists were advised to entities taxed as S-Corporations.  The tax savings for Medicare and Social Security taxes were the driving...

According to the CDC, 29 million people are living in the US with diabetes, with only one out of four being diagnosed. Even more staggering, 85 million people in the US are pre-diabetic, with only one in ten aware that they are actively developing an...

Positioning your team for success begins even before you onboard your staff. Fully understanding the role of each member on your team will ensure your expectations align with their performance....

Dental Practices can save time and avoid frustrations by having a clear understanding of their in-network insurance participation. It is important for office team members to know the specific plans each dental provider participates in-network with and how each provider participates with each plan....

Insurance administration has become much more challenging for dental teams over the past few years. There are some basic steps for successful claim submission to ensure timely and legitimate reimbursement. This article will provide you with some of the top administrative errors to avoid....

Have you ever experienced a situation where the patient wanted to know more information about “what their insurance will pay” and you were expected to have the answer? Of course, you have, this is dentistry!...

There are two major reasons that a well-defined and executed brand is critical for your practice transition. 1. The value of any business is largely based on the value of its brand. 2. Your brand is a reflection of the vision and values of your practice and...

There are two major reasons that a well-defined and executed brand is critical for your practice transition. 1. The value of any business is largely based on the value of its brand. 2. Your brand is a reflection of the vision and values of your practice and...

There are two major reasons that a well-defined and executed brand is critical for your practice transition. 1. The value of any business is largely based on the value of its brand. 2. Your brand is a reflection of the vision and values of your practice and...

A common obstacle we face when working with clients is the doctor’s sense of isolation in his or her own practice. What I mean by this is that often the doctor feels as if he or she is the only one trying to move...

We are more than half way through 2018 yet there are some offices that are using a coding reference that is not up to date with the current 2018 ADA code set. Attempting to code and bill correctly from an old reference can be costly...

We are more than half way through 2018 yet there are some offices that are using a coding reference that is not up to date with the current 2018 ADA code set. Attempting to code and bill correctly from an old reference can be costly...

PPO insurance plays a large role in most practices. How well a practice manages its PPO participation and reimbursements can be a significant factor in that practice’s profitability. The following four steps can help practices more effectively manage PPO revenue to increase profitability:...

The Code on Dental Procedures and Nomenclature (CDT) provides a standard language for dental teams to accurately track and document the procedures they perform and to properly submit those procedures to payers....

Instrument processing in the dental office requires considerable attention to detail. Every week, the Compliance Training Partners Technical Services Department receives several hundred calls from dental offices around the country, and many of them are regarding concerns about instrument processing. Too many times the call...

It’s Monday morning. You sit down at your desk and turn on your computer. Instead of the usual photo of your smiling staff, you see a red screen with the words “YOUR COMPUTER HAS BEEN LOCKED.” You’ve been hit with ransomware and now your patient...

Benjamin Franklin once said, “An ounce of prevention is worth a pound of cure.” I would assume that any dental professional would attest to this statement with regard to both practice and clinical care. When it comes to prevention, OSHA (Occupational Safety and Health Administration)...

We are often asked, “What are the most important Statistics to track?” This is an important question.  It would be nice if there was a one size fits all answer for every dental practice. When working with our clients we often look at a large...

A common obstacle we face when working with clients is the doctor’s sense of isolation in his or her own practice. What I mean by this is that often the doctor feels as if he or she is the only one trying to move...

According to a survey by American Express, 78% of consumers have not made an intended purchase because of a poor service experience. Transfer that statistic into dentistry – this is, in my opinion, what happens when an interested potential patient does NOT schedule an...

As a dental professional, you will have to enter into office lease negotiations with your landlord at several times throughout your career, including when you open a new practice, at renewal time, and when you approach retirement and are planning for the transition/sale of your...

PPO insurance plays a large role in most practices. How well a practice manages its PPO participation and reimbursements can be a significant factor in that practice’s profitability. The following four steps can help practices more effectively manage PPO revenue to increase profitability:...

y team and I use situational awareness to help our clients be as efficient as possible to get the most out of every marketing dollar, and to help advance their brands. Yet, when we observe how dentists approach marketing, it seems like they truly believe...

“Thanks” is such a simple word, and it comes in many forms – some quick and easy, others more time-consuming and crazy. You’ll never run out of ideas with 50 ways to say it....

When I teach systems, I begin by saying that the systems in the office are really meant to be the floor, not the ceiling. There is a lot of room between the bottom and top of a room. So we lay the floor by establishing...

Regardless of the size of your dental practice, it’s never too soon to start planning for your business’ future growth. To improve patient care and grow your bottom line, you have to find ways to make your practice more efficient. Investing in the right practice...

Regardless of the size of your dental practice, it’s never too soon to start planning for your business’ future growth. To improve patient care and grow your bottom line, you have to find ways to make your practice more efficient. Investing in the right practice...

Regardless of the size of your dental practice, it’s never too soon to start planning for your business’ future growth. To improve patient care and grow your bottom line, you have to find ways to make your practice more efficient. Investing in the right practice...

Your practice cannot operate or reach its full potential without a dynamic, productive team. This was the theme of Cathy Jameson’s recently conducted AADOM webinar....

Your practice cannot operate or reach its full potential without a dynamic, productive team. This was the theme of Cathy Jameson’s recently conducted AADOM webinar....

The phone rings at your practice. At this moment, a returning patient or potential new patient is on the other end. In the case of a new patient, this is the culmination of your hard work and marketing dollars spent to get this individual to...

Henry Schein Business Solutions was born because we listened to dentists across the country and around the world that told us they needed assistance with their business processes. ...

In the summer of 2017, Hurricane Harvey came ashore near Houston, Texas. A professional athlete, JJ Watt, was moved to extend an offer of help. He pledged the first $100,000 dollars in donations to support the recovery...

Currently, there are more Millennials in the workforce than any other age group. By 2025, Millennials will represent 75% of the workforce. The average attention span for the Millennial generation is 90 seconds. On top of that, this generation loves video. YouTube has officially become...

Do you remember when you established your 2017 practice goals months, maybe a year ago? Did you take the time to set goals? As we are into the fourth quarter of 2017 and have only a couple...

Knowing that it’s time to negotiate or renegotiate your dental office lease can feel like an impending cloud of doom, but there’s no reason to dread the process. As we always say, readiness is half the battle...

Dentists often enroll as in-network providers with multiple PPO insurance plans in an effort to attract new patients or to maintain current patients. Unfortunately, many dentists enroll without fully evaluating PPO insurance plans or the impact in-network...

You want to get out of debt so you can reduce your risk, increase your cash flow, and have greater peace of mind, right? As an efficiency expert for dentists, I deal with this issue frequently. Here’s the...

As accountants who specialize in working with dentists, our firm often has the opportunity to review prior tax returns for potential new clients. This allows us to look at the practice and get a feel for whether...

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