Knowledge Center

Instrument processing in the dental office requires considerable attention to detail. Every week, the Compliance Training Partners Technical Services Department receives several hundred calls from dental offices around the country, and many of them are regarding concerns about instrument processing. Too many times the call...

It’s Monday morning. You sit down at your desk and turn on your computer. Instead of the usual photo of your smiling staff, you see a red screen with the words “YOUR COMPUTER HAS BEEN LOCKED.” You’ve been hit with ransomware and now your patient...

Benjamin Franklin once said, “An ounce of prevention is worth a pound of cure.” I would assume that any dental professional would attest to this statement with regard to both practice and clinical care. When it comes to prevention, OSHA (Occupational Safety and Health Administration)...

We are often asked, “What are the most important Statistics to track?” This is an important question.  It would be nice if there was a one size fits all answer for every dental practice. When working with our clients we often look at a large...

A common obstacle we face when working with clients is the doctor’s sense of isolation in his or her own practice. What I mean by this is that often the doctor feels as if he or she is the only one trying to move...

According to a survey by American Express, 78% of consumers have not made an intended purchase because of a poor service experience. Transfer that statistic into dentistry – this is, in my opinion, what happens when an interested potential patient does NOT schedule an...

As a dental professional, you will have to enter into office lease negotiations with your landlord at several times throughout your career, including when you open a new practice, at renewal time, and when you approach retirement and are planning for the transition/sale of your...

PPO insurance plays a large role in most practices. How well a practice manages its PPO participation and reimbursements can be a significant factor in that practice’s profitability. The following four steps can help practices more effectively manage PPO revenue to increase profitability:...

y team and I use situational awareness to help our clients be as efficient as possible to get the most out of every marketing dollar, and to help advance their brands. Yet, when we observe how dentists approach marketing, it seems like they truly believe...

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